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Customer Service

Shipping & Delivery
Orders received prior to 2 pm EST will be shipped out same day.  All US orders will ship via UPS and residential addresses will have a no signature delivery.  All Canadian orders will ship via Fedex and residential addresses will have a no signature deliveries.  Customers will be receiving tracking information by email the day following the shipment.  
Returns & Replacements
All parts being returned will require a return authorization number and requests for returns may be done at returns@hitchdepotusa.com.   Returns will be subject to a 25% restocking fee and customers will be responsible for shipping the parts back to the manufacturer warehouse.  Missing bolt kits will be charged 25$.   No refunds will be issued for freight charges.    For returns followed by a new purchase will have restocking fees waivered.
Vehicle specific parts information is provided by the manufacturers. We will not be responsible for parts that are claimed to not fit the vehicle.  In the event that you purchased a part that you are not able to install, please contact technical support services at 1-877-287-8634 for  a walk-through of the installation or for verifying product quality.   We try our best to maintain accurate manufacturer inventory levels, however, in the event that there is a manufacturer back order, we will advise you by email. 
***Every month, we draw a winner that will win their order.   You could be the lucky winner!
Payment, Pricing & Promotions
We will offer price matching for other "non-marketplace" (ie. amazon, ebay, etc) exact products.  if you require a price match, please submit to info@hitchdepotusa.com.   Pricing is subject to change at any time.  
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